English conversation (21 up)

 

Fill in the Blank

Choose the correct word from the list below to complete the sentences. You may have to alter the word to fit

the sentence. In other words, you might have to change a singular noun to its plural form. Or you may have to

change a verb from present tense to past.

Accommodations   book   reservation  vacancy  hold   complimentary  depart

1. My flight will _____________________________ at 10 p.m. so I should arrive at the airport at 8 p.m.

2. It is better to make a _____________________________ for a hotel room in advance so you will make sure.

to have a room when you arrive.

3. Hotels will _____________________________ rooms for you if you let the agent know you will be arriving

late.

4. My secretary will _____________________________ a hotel room for you at the hotel near our offices.

5. I was happy I had made a reservation because when I arrived in Bangkok, the hotel had no

_____________________________ and other people were searching for a hotel with open rooms.

6. Ms. Lee won’t need money for breakfast because it is _____________________________.

7. When I book a hotel, I always choose budget _____________________________ in order to save money.

Dialogue

Hotel Agent: Thank you for calling Worldwide Hotels in Manhattan. How can I help you?

Ms. Lee: I need to book a hotel for a business trip to New York.

Hotel Agent: When will you need the accommodations?

Ms. Lee: July 8th and 9th.

Hotel Agent: So, you’ll need a room for three days and two nights. You’ll be departing on July 10th, correct?

Ms. Lee: Yes, that’s right.

(pause…hotel agent typing or checking screen)

Hotel Agent: We do have vacancies. Would you like to make a reservation?

Ms. Lee: Yes, I would.

Hotel Agent: Do you want a king or double?

Ms. Lee: I’ll be traveling alone so a room with a king-sized bed will be fine.

Hotel Agent: Do you prefer a smoking or non-smoking room?

Ms. Lee: Non-smoking, please.

Hotel Agent: We do have a non-smoking, king room available for those nights in July. Would you like me to

hold that for you?

Ms. Lee: Yes, please.

Hotel Agent: Your name, please?

Ms. Lee: Yu-ping Lee.

Hotel Agent: Okay, Ms. Lee, we’ll hold the room until 6 p.m. on July 8th and you’ll be able to check in at 3

p.m. Check-out time is noon on July 10th.

Ms. Lee: Can I please request a late check in? My flight doesn’t arrive until 8 p.m.

Hotel Agent: Of course. We’ll hold the room until 10 p.m.

Ms. Lee: Thank you. Does the hotel have a restaurant?

Hotel Agent: Yes, it has two. It also has a room service menu if you prefer to eat in your room. Your hotel

room fees include a complimentary continental breakfast served in the lounge by the lobby.

Ms. Lee: That’s wonderful. Thank you. What else do I need to do to reserve the room?

Hotel Agent: I’ll need a credit card number in order to reserve and then you’ll be all set. We accept Master

Card, Visa, and American Express.

Ms. Lee: I’ll use my Visa. The number is 1234 4321 9999 0000.

Hotel Agent: The expiration date?

Ms. Lee: September 2009.

Hotel Agent: Great. The room is reserved. We’ll see you on July 8th. Please let us know if you need anything

else.

Ms. Lee: Thank you.